Sending documents to Social Security Scotland

Supporting information for Pension Age Disability Payment reviews

In a review, you may need to send documents to Social Security Scotland. This will help them to make a decision.

This is called supporting information, and can be provided by someone who understands how your condition affects you day to day. This could be a:

• professional person involved in your treatment or care
• member of your wider support network, like a family member or friend

Find out more about examples of supporting information, who can provide it and when you can send it.

If you do not have supporting information to hand

You can still submit your review form. You’ll then have 28 days to gather it yourself.

Social Security Scotland will contact you if they need more supporting information to process your review, and can even gather it for you.

Contact Social Security if:

• you’re unsure what information to give them
• you do not know where to find the information

Social Security Scotland only needs to see information about changes. There’s no need to send a document again if they've already seen it.

If you tell Social Security Scotland nothing has changed, they may still need to ask you for supporting information as part of your review.

How to send your documents

Uploading your documents online is the fastest way to get them to Social Security Scotland. You can save a scan of your document or take a picture with a smartphone.

You can also send Social Security Scotland photocopies of your documents in the post. It can take them up to 2 weeks to return any original documents you send. 

Send your documents by post to:
Pension Age Disability Payment
PO Box 27199
GLASGOW
G4 7EP

You should write the following information on your photocopies:

• your full name
• your date of birth
• your National Insurance number
• the words ‘Pension Age Disability Payment’, so Social Security Scotland knows what benefit you get

You can find your National Insurance number:

• on your P60
• on letters about your tax, pension or benefits
• in the National Insurance section of your personal tax account

If you need help with supporting information

If you would like some help to gather supporting information:

• find out how Social Security Scotland can help
• or call free on 0800 182 222