If you need help with a review form

Get help from Social Security Scotland

Social Security Scotland is available to help you before and during your review.

Their opening times are Monday to Friday, 8am to 6pm. They will be able to help you quicker if you know your National Insurance number. 

You can contact Social Security Scotland free: 

• by phone, on 0800 182 2222
• by webchat
• by Text Relay Service on 18001 +0300 244 4000
• though the Contact Scotland service if you’re a British Sign Language user

You can also phone Social Security Scotland or use webchat if you’d like to arrange to see someone in person or by video call, or to arrange an interpreter. 

If you need to contact Social Security Scotland from outside the UK call +44 (0)138 293 1000. This call is not free but you can ask them to call you back. Check with your phone provider for details of charges.

Get support from an independent advocate

If you need extra support because of a disability, you can ask for an advocate from VoiceAbility.

An advocate will help you to understand the process, say what you want to happen and make decisions. They can help you to deal with Social Security Scotland at all stages of the process and will meet you in a place that best suits you.

To contact VoiceAbility:

• call them free on 0300 303 1660
• visit their website at voiceability.org/in-scotland
• email SocialSecurityAdvocacy@voiceability.org

You can also contact Social Security Scotland and ask to be referred to VoiceAbility. They are independent from Social Security Scotland.

Other help available

Contact Citizens Advice Scotland for independent support and advice. You can either:

• call them free on 0808 028 1456
• go to cas.org.uk

Other organisations and services in your area might also be able to help you with your review. Contact your local council to find out more.