Replace or update your older person's bus pass

You’ll need to replace or update your bus pass if:

• it is lost, stolen or damaged
• it does not work when you use the ticket machine
• you want to change your name, address or photo

The quickest way to apply for a replacement is usually through Strathclyde Partnership for Transport (SPT) or your local council. Which one you need to contact depends on where in Scotland you live.

Apply through SPT if you live in one of the 12 local councils in the Glasgow and Strathclyde area:

• Argyll and Bute
• East Ayrshire
• East Dunbartonshire
• East Renfrewshire
• Glasgow City
• Inverclyde
• North Ayrshire
• North Lanarkshire
• Renfrewshire
• South Ayrshire
• South Lanarkshire
• West Dunbartonshire

Apply through your local council if you live anywhere else in Scotland.

You can also apply for a new bus pass online at getyournec.scot but this may take longer. It helps if you have the number of your old bus pass when you apply.

If your bus pass stops working

If your bus pass seems valid but stops working on the ticket machine, the driver will ask if you want to:

• pay the fare and keep your bus pass
• hand it over in exchange for a 7 day pass

If your bus pass stops working, apply for a new one straight away.

If you change your address

Phone the number on the back of your bus pass to let the issuer know so they can update your information.

If you move to another local council area you must also let your new council know.

After you replace or update your bus pass

Once you apply to renew or replace your bus pass, your old bus pass will be cancelled.

You’ll have to pay the bus fare until you get your new bus pass.

You’ll get a replacement bus pass in the post. Make sure SPT, your local council or getyournec.scot has your correct address.

If you do not get the replacement within 2 weeks, contact them for an update.

You must destroy your old bus pass when you get the replacement.