Renew, replace or cancel your disabled person's bus pass

Renew or replace your bus pass

You’ll need to renew or replace your bus pass if:

• it is about to expire or has already expired
• it is lost, stolen or damaged
• it does not work when you use the ticket machine
• you want to change your name, address or photo

The quickest way to apply for a renewal or replacement is usually through Strathclyde Partnership for Transport (SPT) or your local council. Which one you need to contact depends on where in Scotland you live.

Apply through SPT if you live in one of the 12 local councils in the Glasgow and Strathclyde area:

• Argyll and Bute
• East Ayrshire
• East Dunbartonshire
• East Renfrewshire
• Glasgow City
• Inverclyde
• North Ayrshire
• North Lanarkshire
• Renfrewshire
• South Ayrshire
• South Lanarkshire
• West Dunbartonshire

Apply through your local council if you live anywhere else in Scotland.

You can also apply for a new bus pass online at getyournec.scot but this may take longer. It helps if you have the number of your old bus pass when you apply.

If your bus pass expires

You’ll need to renew your bus pass when it runs out if you’re still eligible.

You should provide proof of disability when you still have at least 5 weeks left on your old bus pass. This will leave enough time to process your new bus pass before the old one runs out.

Your old bus pass will stop working a few days after the new one is processed. You can start using your new bus pass as soon as it arrives.

You must destroy your old bus pass when you get the replacement.

If your bus pass stops working

If your bus pass seems to be valid but stops working on the ticket machine, the driver will ask if you want to:

• pay the fare and keep your bus pass
• hand it over in exchange for a 7 day pass

The 7 day pass provides free travel for you but not for a companion.

If your bus pass stops working, apply for a new one straight away.

If you change your address

Phone the number on the back of your bus pass to let the issuer know so they can update your information.

If you move to another local council area you must also let your new council know.

After you renew or replace your bus pass

Once you apply to renew or replace your bus pass, your old bus pass will be cancelled.

You’ll have to pay the bus fare until you get your new bus pass.

You’ll get a replacement bus pass in the post. Make sure SPT, your local council or getyournec.scot has your correct address.

If you do not get the replacement within 2 weeks, contact them for an update.

You must destroy your old bus pass when you get the replacement.

Cancel your bus pass

You can cancel your bus pass if you need to. You must destroy your bus pass after you’ve cancelled it.

Once your bus pass is cancelled, you’ll need to pay the bus fare.

You cannot reactivate a cancelled bus pass. If you need your bus pass again, you’ll need to apply for a new one.

If you live in the Glasgow and Strathclyde area

Contact SPT to cancel your bus pass if you live in one of the 12 local councils in the Glasgow and Strathclyde area.

Email

freebus@spt.co.uk

Phone

0141 333 3211

If you live anywhere else in Scotland

Contact your local council to cancel your bus pass.