Renew, replace or update a disabled persons bus pass
Renew or replace your bus pass
You can renew a disabled persons bus pass or replace a bus pass that has been lost, stolen or damaged.
You can either:
- contact Strathclyde Partnership for Transport if you live in the Glasgow and Strathclyde area
- contact your local council if you live somewhere else in Scotland
If your card is damaged, and does not work on a bus Electronic Ticketing Machine, you can give it to the bus driver in exchange for a 'seven day pass' paper ticket. You then need to apply for a new bus pass.
Update your bus pass
If your details change, you can update your:
- name
- address
- photo
- bus pass type
To update your bus pass, you can either:
- contact Strathclyde Partnership for Transport if you live in the Glasgow and Strathclyde area
- contact your local council if you live somewhere else in Scotland
If you need to replace, renew or update your bus pass, you can do this through Strathclyde Partnership for Transport or your local council.
If you want to do this online, you will need to apply for a new bus pass at getyournec.scot.
After you renew, replace or update your bus pass
Once you apply to renew, replace or update your bus pass, your existing bus pass will be cancelled.
You’ll have to pay the bus fare until you get your new bus pass.
You’ll get a replacement bus pass sent to you by post. Make sure SPT, your council, or getyournec.scot have your most recent address. If you do not get your replacement card within 2 weeks, you can contact them for an update.
You should destroy your old bus pass after getting your replacement bus pass.
Your old card will be cancelled when your new one is issued.
Cancel your bus pass
You can cancel your bus pass.
If you live in the Glasgow and Strathclyde area you can cancel your bus pass by contacting SPT. You can contact SPT by:
- email: freebus@spt.co.uk
- phone: 0141 333 3211
If you live somewhere else in Scotland, you can cancel your bus pass by contacting your local council.
You should destroy your card after it’s been cancelled.
Once your card is cancelled, you need to pay the bus fare.
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