How to request Winter Heating Payment

Tell Social Security Scotland, if you think you did not get Winter Heating Payment when you should have. 

Request by paper form

Fill out a form to request Winter Heating Payment, either:

• download a Winter Heating Payment request form, complete it and send it to Social Security Scotland
• call Social Security Scotland free on 0800 182 2222 and ask them to send you a Winter Heating Payment request form

Send your completed form by post to:

Social Security Scotland
PO Box 10326
DUNDEE
DD1 9HB

Request by phone

Call Social Security Scotland for free on 0800 182 2222 to request Winter Heating Payment. Opening times are 8am to 5pm, Monday to Friday.

Find out what to do if you need help contacting Social Security Scotland, or are calling from abroad.

If you're a British Sign Language user, you can use the Contact Scotland service to contact Social Security Scotland by video call.

Get help to request Winter Heating Payment

Social Security Scotland's Local Delivery team can help you to complete a Winter Heating Payment request form. Find out more about local delivery support.