Local Delivery

Local Delivery is a free Social Security Scotland service that’s available across Scotland. It’s a way for you to get person-to-person support with an application, or just ask questions about the application process.

Local Delivery appointments

A Local Delivery appointment is a meeting with one of Social Security Scotland’s specially trained client support advisers. This can happen at a time that suits you, and can take place:

• at your home
• at a venue in your local community
• over the phone
• through a video call

Local Delivery will normally arrange for you to speak with a client support adviser in your part of Scotland. You’ll get a chance to have a chat with your client support adviser before your appointment.

All Local Delivery appointments are private and confidential. If you ask for an in-person appointment, this will be held in line with current Covid guidelines.

Local Delivery appointments are a way to get support and information. They do not involve:

• benefit assessments
• medical examinations

A client support adviser will only ask about your personal circumstances if they need this information to help you.

During the appointment 

During a Local Delivery appointment, a client support adviser can:

• answer questions about applying for Social Security Scotland benefits
• go through applications and forms with you step by step
• help you submit applications and forms
• tell you what sort of supporting information you’ll need to provide

Although the client support adviser will try to help you as much as possible, they cannot:

• act as your representative
• give you general advice on issues like debt or housing
• help you with benefits that are not delivered by Social Security Scotland

However, if the client support adviser cannot help you, they’ll try to give you contacts for a service that can.

Client support advisers do not decide who will receive Social Security Scotland benefits, or help other staff make these decisions.

Contact the Local Delivery service 

To get support from the Local Delivery service, you need to contact Social Security Scotland and ask for an appointment. You can do this even if you have not submitted an application.