Complain about a bus service

If you want to complain about a bus service in Scotland, the first thing you should do is make a complaint to the bus operator. Their website should tell you how to make a complaint.

If you aren't happy with the answer you get from the operator, you can complain to Bus Users.

They can deal with problems including:

• charging the wrong fare
• the attitude or behaviour of staff
• personal safety
• accessibility for disabled passengers
• the route and destination not being made clear
• buses not being reliable or on time

Visit the Transport Scotland website for information on how to make a complaint.