Complain about a public service

If you want to complain about a public service, you should follow their complaints procedure first.

Public services include:

• the NHS
• housing
• councils
• colleges and universities
• prisons
• water suppliers
• commissioner or inspector agencies
• the government

If you’re unhappy with their response, you can contact the Scottish Public Services Ombudsman (SPSO) and ask them to investigate.

Find out more about complaining about a public service on the SPSO website.