Complain about a public service

If you want to complain about a public service organisation, you should follow the organisation's complaints procedure first to give them a chance to fix the problem.

If you've complained to the organisation and you aren't happy with their response, you can contact the Scottish Public Services Ombudsman (SPSO) and ask them to investigate.

The SPSO deals with complaints about all public service sectors, including:

NHS (health)
housing
council
college and university
prison
water
Scottish Government
commissioner or inspection agencies

Visit the Scottish Public Services Ombudsman website for more information on how to complain about a public service.

There is a problem

Thanks for your feedback

Was this helpful?

Yes

Your comments

Your feedback helps us to improve this website. Do not give any personal information because we cannot reply to you directly.

Choose a reason for your feedback

Your comments

Your feedback helps us to improve this website. Do not give any personal information because we cannot reply to you directly.

Yes, but

Choose a reason for your feedback

Your comments

Your feedback helps us to improve this website. Do not give any personal information because we cannot reply to you directly.

Information

Information

There is a problem