What to do if a supplier contacts you

Discuss your options with the supplier including the cost of the service and any fees. The supplier must be able to offer you a superfast broadband service that costs no more than £56.20 per month. You can choose to pay more if you want to.

It's up to you if you want to use this supplier. You can contact other suppliers to find the best option. You can check the full list of SBVS registered suppliers to find out which suppliers are working in your area.

At this point, you enter into a commercial contract with your supplier. The supplier will contact the Scottish Government with your details. You’ll then get an email from the Scottish Government.

You need to confirm your choice of supplier with the Scottish Government so they can approve your voucher funding and work can begin. Registered suppliers have up to 12 months to install a service.

The Scottish Government will send you an email when your broadband service is live. You must reply to this so that your supplier can receive the voucher payment.

If you are a VAT registered business, your supplier can charge you for VAT on the costs that they incurred while connecting you. You should be able to reclaim this from HMRC.