If you need any help

Get help from Social Security Scotland 

Call Social Security Scotland free on 0800 182 2222 to ask a question or to get help reporting a change. The opening times are Monday to Friday, 8am to 6pm. 

If you need to contact Social Security Scotland from outside the UK call +44 (0)138 293 1000. This call is not free but you can ask them to call you back. Check with your phone provider for details of changes. 

If you want to tell Social Security Scotland in a language other than English

Call Social Security Scotland free on 0800 182 2222 to tell them about a change in circumstances in any of over 100 languages, including:

• Urdu
• Polish
• Scottish Gaelic
• many of the other languages used in Scotland

The opening times are Monday to Friday, 8am to 6pm. 

Video call

If you’re a British Sign Language user, you can use the Contact Scotland BSL service to contact Social Security Scotland. 

Other help available

Contact Citizens Advice Scotland for independent support and advice. You can either:

• call them on 0800 028 1456
• go to cas.org.uk

If you need extra support with disability benefits, you can contact VoiceAbility. They’re independent from Social Security Scotland. 

An advocate will help you to understand the process, say what you want to happen and make decisions. They can help you deal with Social Security Scotland at all stages of the process and will meet you in a place that best suits you. 
To contact VoiceAbility:

• call them free on 0300 303 1660
• visit their website
• Email SocialSecurityAdvocacy@voiceability.org

You can also contact us and ask to be referred to VoiceAbility.

You and your data

If you want to know more about how Social Security Scotland uses your data, you can read the privacy notice.