How to complete the review
When the review begins
Social Security Scotland will post you a form to fill in.
If you prefer, you can complete the form online:
You can also:
- complete the review over the phone
- get help from Social Security Scotland advisers
- download a copy of the form to fill in
- upload your form to Social Security Scotland to complete the review
If you have any questions
You can call Social Security Scotland free on 0800 182 2222 at any time during a review if:
- you have any questions
- you need help
- you want to complete the review over the phone
Opening times are 8am to 5pm, Monday to Friday.
Find out what to do if you need help contacting Social Security Scotland, or are calling from abroad.
If you're a British Sign Language user, you can use the Contact Scotland service to contact Social Security Scotland.
What you’ll need to complete the review
To complete the review, you'll need:
- your National Insurance number (if you do not have this, it could take longer to complete your review)
- the bank account details where the child's benefits are paid into
- details of any changes you're telling Social Security Scotland about
- the date the changes happened, or will happen
You can find your National Insurance number on your:
- National Insurance card
- benefit letter
- payslip
- P60
Call Social Security Scotland free on 0800 182 2222 if you cannot find your National Insurance number. Opening times are 8am to 5pm, Monday to Friday. Find out what to do if you need help contacting Social Security Scotland, or are calling from abroad.
You'll also need the child’s Child Reference Number, if they have one. This number is sometimes known as a CRN. It could be on a benefit letter or decision letter if you have applied for Child Disability Payment or Disability Living Allowance for children before.
If you're acting on someone’s behalf
If you're the appointee for someone who cannot manage their own affairs, call Social Security Scotland free on 0800 182 2222. Find out what to do if you need help contacting Social Security Scotland, or are calling from abroad.
Before you complete the form, call Social Security Scotland free on 0800 182 2222 if:
- you do not have a permanent address
- you're moving to an address outside the UK
- you do not have a bank account and want to be paid in the way you have agreed with the Department for Work and Pensions
- you want to report a change in your payment details
- you're reporting a change for someone who cannot manage their own affairs and you're their appointee
- you want to report the death of a child
Opening times are 8am to 5pm, Monday to Friday. Find out what to do if you need help contacting Social Security Scotland, or are calling from abroad.
If you're a British Sign Language user, you can use the contactSCOTLAND app to contact Social Security Scotland by video call.