Help with your application

(Or press Esc key)

Getting help to apply

When you’re completing your application form, please use the "Help to apply" guidance.

This guidance will give you more information about how to complete each section in the application form. There is also guidance for:

You can also ask someone you trust to help you complete this form.

Case worker

You can contact a case worker when you need help with your application.

A case worker works for the Scottish Government on behalf of Scotland’s Redress Scheme. They can help you with questions about:

how to complete your application form
what documents to provide
where to get support

Phone: 0808 175 0808 (freephone)

+ 44 131 297 6500 (international)

Email: apply@redress-scheme.scot

Lines are open Monday to Thursday, from 10am to 4pm (except Scottish public holidays).

There is an answering machine at other times, and if you leave a message someone will get back to you as soon as possible.

Redress Support service

Support is available to all applicants, at any stage of the process, through the Redress Support service.

You can access this support even if you haven’t applied yet.

The Redress Support service provide non-specialist emotional support sessions, support to access records and practical support such as helping you find scribing services if you need them.

To get support, contact a case worker who’ll send a referral to the Redress Support service.

Phone: 0808 175 0808 (freephone)

+ 44 131 297 6500 (international)

Email: apply@redress-scheme.scot

Lines are open Monday to Thursday, from 10am to 4pm (except Scottish public holidays).

There is an answering machine at other times, and if you leave a message someone will get back to you as soon as possible.

Easy read

There is an easy read guide available online.

This guide has information about:

how the scheme works
who can apply
how to apply

If you would like to get an easy read guide in the post, please contact a case worker.

Phone: 0808 175 0808 (freephone)

+ 44 131 297 6500 (international)

Email: apply@redress-scheme.scot

Lines are open Monday to Thursday, from 10am to 4pm (except Scottish public holidays).

There is an answering machine at other times, and if you leave a message someone will get back to you as soon as possible.

Solicitor

It’s your choice and right to use a solicitor to support you through the application process.

Scotland’s Redress Scheme will pay the fees for a solicitor to help you do this.

A solicitor cannot apply for you, but they can:

help you complete your application
give you independent legal advice
explain your options if you receive a payment offer

Find out more about getting a solicitor (lawscot.org)

Legally appointed representatives

If you're a legally appointed representative, such as a legal guardian or someone who holds power of attorney for a survivor, please contact a case worker for a separate application form.

Phone: 0808 175 0808 (freephone)

+ 44 131 297 6500 (international)

Email: apply@redress-scheme.scot

Lines are open Monday to Thursday, from 10am to 4pm (except Scottish public holidays).

There is an answering machine at other times, and if you leave a message someone will get back to you as soon as possible.

Emotional support

You can contact the Redress Emotional Support Helpline on 0800 211 8403.

Or you can find out more about the emotional support available.

Step 1

Fill in an application form
Show this section
You can apply by either:
- filling in the application forms and emailing them to a case worker
- contacting a case worker by phone or email who will send you paper application forms in the post
Once you get your forms you can complete them at your own pace.

The application forms you should complete are different depending on the type of payment you want to apply for
- For a Fixed Rate Payment application, you should fill in Part 1 and Part 2.
- For an Individually Assessed Payment application you should fill in Part 1 and Part 3.
You may be asked to include:
- certified ID
- information showing you were resident in a relevant care setting
- a statement of abuse
- information on previous relevant criminal convictions
- information on previous relevant payments you have received
- other documents to support an individually assessed payment application such as a statement from a family member or GP records that supports your statement of abuse
If you need help with the form

You can get help with filling out your application form.

There are different types of support available to help you through the process.

You can send your forms to a case worker at any time, even if they're not complete. Your case worker will then work with you to add any missing information. When you’re ready, send your paper application form to a case worker at:

Redress
PO Box 24209
EDINBURGH
EH7 9GT

Or email it to apply@redress-scheme.scot
Other formats

You can get Scotland’s Redress Scheme application and guidance in the following formats:
- large print
- braille
- other languages
Contact a case worker for more information and to request these formats.
Step 2

A case worker will contact you
Show this section
A case worker will contact you to review your application. The time it takes to contact you depends on the number of applications the team is dealing with.

Applicants will be given priority if they:
- have a terminal illness
- are aged 68 or over
Your case worker will tell you if any information is missing. They can also help you find out where to get this information if you do not already have it.
Step 3

Your case worker will check your information
Show this section
Your caseworker may have to contact organisations to verify the information you give. This could include confirming:
- where you were in care
- the dates you were in care
- if you've had any payments such as Criminal Injuries Compensation Authority Payments, court awarded damages or payments from the Advanced Payment Scheme
Step 4

Your case worker will send your application to Redress Scotland
Show this section

Your case worker can help you decide when your application is complete. They'll ask you if you want to review the whole application before they send it to Redress Scotland. Your case worker will not send your application until you're satisfied it's final.
Step 5

Redress Scotland will make a decision
Show this section

Redress Scotland are an independent organisation.

They'll write to you to let you know they have received your application and how long a decision will take. You can read more about the timescales for decisions on the Redress Scotland website.

Redress Scotland will organise a panel to make a decision on your application. A panel is made up of 2 or 3 panel members. Panel members are people from different professional backgrounds and experiences. The panel may contact your caseworker if they need more information.

Once a decision is made, Redress Scotland will send a decision letter to your case worker.
Step 6

You get a decision
Show this section
Your case worker will send you the decision letter from Redress Scotland.

If you receive an offer you will also receive a waiver to sign. The waiver is a legal document and you should speak to a solicitor for independent legal advice.

You can read the Summary of Options guide for more information about what you can do once you've had an offer.

If you accept the offer

If you accept the offer you will usually get a payment within 10 days. An apology and emotional support are also available alongside financial redress.

If you do not accept the offer

You can request a review of Redress Scotland’s decision if you are not happy with it. You can ask for a review on:
- whether you're eligible for a redress payment
- the amount of your offer
- any deductions from your redress offer because of a previous payment
You must ask for a review within 8 weeks of the date you receive a decision letter. The review will be considered by a different Redress Scotland panel from your original application.

Your case worker can tell you more about the review process.

There is a problem

Thanks for your feedback

Was this helpful?

Yes

Your comments

Your feedback helps us to improve this website. Do not give any personal information because we cannot reply to you directly.

Choose a reason for your feedback

Your comments

Your feedback helps us to improve this website. Do not give any personal information because we cannot reply to you directly.

Yes, but

Choose a reason for your feedback

Your comments

Your feedback helps us to improve this website. Do not give any personal information because we cannot reply to you directly.

Information

Information

Getting help to apply

Case worker

Contact a case worker

Redress Support service

Contact a case worker

Easy read

Contact a case worker

Solicitor

Legally appointed representatives

Contact a case worker

Emotional support

There is a problem