If you're late completing a review

If you have not returned your review pack after 28 days, Social Security Scotland will send you a reminder letter.

If you have still not returned your review pack after 56 days, they'll send you another reminder letter

Complete your review

You can complete your review online at any time, even if your payments are suspended.

Late reviews and suspensions

If you do not respond to the reminders, your Adult Disability Payment could be suspended. This means your payments will stop until you contact Social Security Scotland.

If Social Security Scotland cannot contact you, they may have to end your Adult Disability Payment. This means your payments could stop completely.

What to do if your payments are suspended

If you can, return your review pack within 28 days of your payments being suspended. Your payments will be backdated to the date your payments were suspended. 

If you ask Social Security Scotland to look again at the suspension of your payments, they'll have 31 days to look again at the decision to suspend.

If suspending your Adult Disability Payment will cause you financial hardship, tell Social Security Scotland and they: 

• will not suspend your payments  

• can end the suspension and backdate your payments 

Contact Social Security Scotland

Contact Social Security Scotland free on 0800 182 2222:

• if there’s a reason you cannot complete the review form  

• to tell them a suspension will cause financial hardship  

• to discuss a suspension  

• to get help or more information to complete a review form