Social Security Scotland Satisfaction Survey for Scottish Child Payment

Social Security Scotland wants to hear from people who applied for or received Scottish Child Payment.

Social Security Scotland are doing a survey to learn about your experience.

Everyone who applied for or received Scottish Child Payment can take part. This includes:

• if your application was unsuccessful
• if your application was made on behalf of someone else

Taking part is your choice. Completing the survey will not affect any of your applications or benefits.

Completing the survey

You can complete the survey online. It should take you around 15 minutes. You cannot save your answers, so you should complete the whole survey in one sitting. 

Complete the survey

If you prefer, call the Social Security Scotland research helpline free on 0800 029 4974, quoting the reference ‘Survey A’, to: 

• get help to complete the survey over the phone, including with an interpreter if you need one
• ask them to send a paper survey to you, with a pre-paid return envelope

The phone line is open from 9am to 3pm, Monday to Friday.

Completing the survey is optional. 

The research helpline do not have access to your case information and cannot give advice.

For enquires related to your benefits or case transfer, you can contact Social Security Scotland by webchat, phone or post.

If you're a British Sign Language user, you can use the contactSCOTLAND app to contact Social Security Scotland by video relay.

Get help to complete the survey

You can ask a relative, friend or carer to help you complete the survey. The answers should be from your own point of view. 

How Social Security Scotland will use your answers 

The answers to this survey will let Social Security Scotland know about peoples’ experiences of its services and benefits. That will tell Social Security Scotland:

• what it’s doing well
• where it can improve

Social Security Scotland will analyse the survey results. They’ll produce a report in late 2024. See previous publications of the survey.

Social Security Scotland will keep your answers confidential. No one involved in making benefit decisions now or in the future will:

• know if you’ve taken part
• have access to your individual answers 

It will not affect any of your applications or benefits if you complete the survey. 

How Social Security Scotland uses your data

Social Security Scotland holds information for everyone who has:

• applied for a benefit
• received a benefit

This information includes a person’s:

• name
• address
• contact details 

You can read the Privacy Notice to find out more about how Social Security Scotland uses your data. You can also email the Data Protection Officer at DataProtectionOfficer@socialsecurity.gov.scot.

How to stop getting surveys in the future

If you do not want to get surveys from Social Security Scotland, phone the free helpline on 0800 029 4974. If you apply for other benefits in the future, you may still receive this type of communication again.