ScotAccount satisfaction survey

What this research is for

ScotAccount wants to hear from people who have used their service.

The ScotAccount research team are doing a survey to learn about your experience. Learning from your experience will help us to ensure it's as easy as possible to use the service and that it's inclusive and accessible.

Everyone who has used ScotAccount can take part.

Taking part is your choice and all survey answers are anonymous. If you complete the survey it will not affect any applications you've made through ScotAccount.

Completing the survey

The survey should take you around 5 minutes to complete. You cannot save answers so you should complete the whole survey in one sitting.

How ScotAccount will use your answers

The answers to this survey will let ScotAccount know about people’s experience using its service. This will tell ScotAccount:

• what it’s doing well
• where it can improve

The ScotAccount research team will analyse the survey results. We'll share the summaries and reports with other people working on the digital identity programme to help them design the new services for identity checking. All information in the summaries and reports will be anonymous. 

We may also share information with other teams in Scottish Government if it can help with another part of the service.

We may share your exact words from survey responses so people can understand what's important to you. Any quotes will be anonymous and will not be attributed to you. 

We may publish the important parts of our research when it is done. These reports will be public.

How ScotAccount uses your data

You can read the privacy notice to find out more about how ScotAccount uses your data. You can also email the Data Protection Officer at DataProtectionOfficer@gov.scot.

Why we can use and share what you tell us (the legal bit)

The lawful basis we use to use and share what you tell us is Public Task (6(1)(e)) from the General Data Protection Regulation. You can ask us if you have any questions about how this works.

How to contact us

If you have any problems with the survey or would like to get in touch with the user research team, email Scotaccountresearch@gov.scot.