Accepting returns and giving refunds
You must offer a full refund if an item is faulty, not as described or does not do what it's supposed to.
Find out about accepting returns and giving refunds on GOV.UK, including:
- when you do not have to refund a customer
- online, mail and phone order sales
- repairs and replacements
- warranties and guarantees
- proof of purchase
- items returned by someone other than the buyer
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penalties for displaying notices
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