Letting Social Security Scotland know

If you've applied for Scottish Child Payment and Best Start Foods but not had a decision yet, you can still use this form to let Social Security Scotland know about your changes.

Before telling Social Security Scotland about any changes, you'll need:

• your National Insurance number
• the bank account details where your benefits are paid into
• details of the change you are telling Social Security Scotland about
• the date the change happened, or will happen

You can find your National Insurance number on your:

• National Insurance card
• benefit letter
• payslip
• P60

Call Social Security Scotland free on 0800 182 2222 if you cannot find your National Insurance number.

How to tell Social Security Scotland

The person that's getting Scottish Child Payment or Best Start Foods should tell Social Security Scotland about their change in circumstances. They should tell Social Security Scotland, either:

• online
• by phone

If you're the appointee for someone who cannot manage their own affairs, call Social Security Scotland free on 0800 182 2222 to tell them about the change in circumstances over the phone.

Online

You need to complete the form in one go. It's not possible to save the form and come back to it later. 

Start now

Before starting the online form, you'll need to call Social Security Scotland free on 0800 182 2222 if any of the following apply to you:

• you do not have a permanent address
• you're moving to an address outside the UK
• you do not have a bank account and want to be paid in the way you've agreed with the Department for Work and Pensions
• you want to report a change in your payment details
• you're reporting a change for someone who cannot manage their own affairs and you're their appointee
• you want to report the death of a child, or the death of your partner
• you're no longer pregnant
• you get Best Start Foods for a pregnancy and have now given birth

If you need any help

Call Social Security Scotland free on 0800 182 2222 to get help completing the online form.

The opening times are 8am to 5pm, Monday to Friday.

Phone

Call Social Security Scotland free on 0800 182 2222 to tell them about your change in circumstances over the phone.

If you want to tell Social Security Scotland in a language other than English

Call Social Security Scotland free on 0800 182 2222 to tell us about a change in circumstances in any of over 100 languages, including:

• Urdu
• Polish
• Scottish Gaelic

The opening times are 8am to 5pm, Monday to Friday.

You cannot use the online form to tell us about a change in circumstances in a language other than English.

Video call

If you're a British Sign Language user, you can use the Contact Scotland service to contact Social Security Scotland by video call.

You and your data

If you want to know more about how Social Security Scotland uses your data, you can read the privacy notice.