Get free energy advice

The Scottish Government helps to fund organisations to give free energy advice. They give advice to:

• individuals
• businesses
• community groups

You can get advice by phone, online or face to face, depending on the organisation you contact.

Advice for individuals

Home Energy Scotland

You can speak to an adviser who can help you:

• make your home warmer
• reduce your energy bills
• reduce your carbon footprint

You can contact them by:

• phone: 0808 808 2282 (Monday to Friday 8am to 8pm and Saturday 9am to 5pm)
• email or Whatsapp on the Home Energy Scotland website

Advice Direct Scotland (ADS)

Advice Direct Scotland run the Energy Advice Scotland service.

They can help if you:

• have a question about your energy supplier
• have a question about your energy supplier’s complaints process
• are having problems with your energy bills

You can contact them by:

• phone: 0808 196 8660 (Monday to Friday 9am to 5pm)
• email or live chat on the energyadvice.scot website

Citizens Advice Scotland (CAS)

Citizens Advice Scotland and their network of bureaux provide advice on home energy. They have bureaux across Scotland.

You can:

• phone Scotland’s Citizens Advice Helpline free on 0800 028 1456
• get advice at your local Citizens Advice Bureau – find contact details for your nearest bureau on the Citizens Advice Scotland website

Your local bureau can give you advice:

• by phone
• by email
• in person

Advice for businesses

Business Energy Scotland

Gives support and grant and loan funding to small and medium-sized businesses.

It helps them save:

• energy
• carbon
• money

You can contact them by:

• phone: 0808 808 2268 (Monday to Friday 9am to 5pm)
• filling in the contact form on the Business Energy Scotland website

Advice for community groups

Local Energy Scotland

Delivers the Scottish Government’s Community and Renewable Energy Scheme (CARES).

CARES provides advice and funding for communities to explore and develop:

• renewable energy generation
• heat decarbonisation projects

You can also get support for energy efficiency measures.

You can contact them by:

• phone: 0808 808 2288
• email: info@localenergy.scot

You can find the development officer for your area on the Local Energy Scotland website.