Consultations overview

Social Security Scotland will aim to make a decision about your Adult Disability Payment based on:

• your application form
• any supporting information

In some cases, they’ll need to talk to you to make a decision on your application. They may also ask you to take part in a consultation with a health and social care practitioner from Social Security Scotland.

You'll be invited to a consultation if it's the only way to get the information they need.

Your consultation can be:

• by phone
• by video call
• at a local public venue 
• in your own home 

What to expect at your consultation

A consultation is not a diagnosis or medical examination of your condition.

It only covers the areas of your application that Social Security Scotland need more information about.

It’s important to go if you're invited. It's your chance to talk to Social Security Scotland about how your condition or disability affects your life.

They’ll use the information to write a report and send it to your case manager. This will help them make a decision on your application.